The crypto hardware wallet firm Ledger is telling its customers to be vigilant as scammers launch a new phishing scheme targeting its users.
In a post on the social media platform X, the Paris-based company confirms reports that fraudsters are sending physical letters telling users that it is requiring wallet validation for security purposes.
The scam mail directs recipients to visit a link to enter their recovery phrase, ensuring that the process is conducted through a secure channel.
Reads the letter shared by crypto trader Jacob Canfield,
“We are contacting you regarding a critical security update that requires your immediate attention. As part of our ongoing commitment to maintaining the highest security standards, all users are required to validate their wallets using their recovery phrase to ensure continued and secure access to their Ledger devices.”
Ledger says the letter is a scam. The company also previously warned about impersonators contacting wallet owners by phone.
“Scammers impersonating Ledger and Ledger representatives are unfortunately common. While we actively report and block scammers, we can’t control what accounts – real or bots – choose to say in their emails, phone calls, bios or usernames on X.”
The company says that it will never ask its customers for their 24-word recovery phrase and if there is anyone who does, it is a scam.
“Please don’t engage with accounts claiming to be Ledger employees or anyone offering to help recover funds. For support and technical assistance, connect with our support team directly.”
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