Many compliance teams today juggle separate systems to
track Slack, email, mobile chats, and more. As workplaces go digital-first,
communication speeds up—while supervision becomes fragmented and riskier.
Regulators like the SEC, FINRA, and the CFTC have made it
clear that all business-related communications must be captured, supervised,
and auditable, no matter the channel. Yet, many organizations struggle with
siloed monitoring approaches that slow down compliance efforts and leave
vulnerabilities unchecked.
The answer is a single, unified view of employee
communications in one system that captures everything. What I like to call a
Single Pane of Glass approach.
A Single Pane of Glass approach unifies communications
data from multiple channels into one real-time dashboard. It offers full
transparency, letting compliance teams monitor email, chat, social media, and
mobile in one place. This provides a clearer, more efficient way to oversee all
employee interactions and meet regulatory demands.
This unified approach helps compliance
teams:
- Provide real-time monitoring across
multiple channels. - Automatically flag noncompliant
language and behavior across all sources. - Streamline audits and reporting for regulatory
examinations. - Align compliance, IT,
and risk teams to work together with a shared source of truth.
A centralized system helps teams spot issues quickly, cut
down false positives, and respond better to risks. But a true Single Pane of
Glass isn’t a cluttered dashboard—if key insights are hard to find, the value
of a unified view is lost.
🔸SEC COLLECTS PRIVATE MESSAGES IN ESCALATED WHATSAPP PROBE
— *Walter Bloomberg (@DeItaone) September 25, 2023
Why Fragmented Monitoring Falls Short
Regulators have made it clear: poor supervision of
digital communications leads to hefty fines. Since 2022, banks like JPMorgan
and Citigroup have faced billions in penalties for employees using unauthorized
apps like WhatsApp. Fragmented systems made real-time tracking difficult, and
beyond fines, firms struggle daily with wasted time, delayed investigations,
and audit blind spots.
Here’s what’s at stake:
- Regulatory non-compliance: Disconnected
systems make it harder to capture, search, and audit all relevant
communications. - Operational inefficiencies: It’s not
uncommon for compliance teams to spend up to 12 hours a week navigating between
different monitoring systems, as reported by Smarsh. That kind of manual effort
adds up—and pulls focus away from higher-value tasks. - Exposures to fines and reputational damage: Missed
violations due to fragmented oversight can lead to financial penalties and
unwanted attention.
Without a unified system, firms are left reacting to
issues after they occur, often under intense scrutiny.
The Banking Market: Growth & Risk Due to Compliance in 2025
Read the full blog: https://t.co/Uhzf7TGS4I#BankingMarket #ComplianceRisk #FinancialGrowth #RegulatoryChallenges #Banking2025 #FintechRegulation #finance #fintech #FinancialIT
— Financial IT (@financialit_net) March 3, 2025
What to Look for in an Effective Unified Supervision
Platform
Not all Single Pane of Glass solutions are created equal.
To be effective, a platform needs to deliver more than just aggregation. It
should be purpose-built for capturing complex communications channels, flexible
enough to adapt, and easy to use across teams.
Key features to prioritize:
- Comprehensive Channel Coverage – Email,
instant messaging, social media, collaboration tools (Teams, Slack, Zoom), SMS,
and more. - Automated Surveillance – Automate
keyword tracking, sentiment analysis, and anomaly detection to proactively flag
risks and regulatory violations. - Audit & Reporting Tools – Easy access
to communication history in the event of regulatory requests and internal
reviews. - Scalability & Integration – A solution
that integrates with the existing compliance infrastructure and evolves with
regulatory developments.
Choosing a platform where you can leverage these
capabilities can improve efficiency, reduce costs, and enhance risk mitigation.
How to Start Implementing a Single Pane of Glass Strategy
Transitioning to a unified supervision approach requires
careful planning, but it’s worthwhile. With the right planning, this move will
deliver long-term value across compliance, risk, IT and overall business
performance.
Here’s how firms can get started:
1.
Assess Current Gaps – Identify
where compliance monitoring is fragmented, incomplete and where risks exist.
2.
Define Key Compliance Goals – Ensure
alignment with relevant requirements, from the SEC to FINRA, the FCA, ASIC etc,
depending on your location.
3.
Select the Right Technology Partner – Look for
platforms that integrate easily, offer strong customer support, and specialize
in regulated industries.
4.
Secure Cross-Functional Buy-In – Engage IT,
compliance, and risk teams to ensure a smooth rollout and long-term adoption.
5.
Monitor & Adapt – Continuously
refine supervision policies as regulations and communications trends evolve.
The Future of Communications Supervision is Unified
With tighter oversight on digital communications, now is
the time for compliance leaders to act. A Single Pane of Glass offers a more
efficient way to manage risk by unifying oversight. This shift allows teams to
focus on strategy, not just reacting, and helps future-proof compliance
efforts.
Many compliance teams today juggle separate systems to
track Slack, email, mobile chats, and more. As workplaces go digital-first,
communication speeds up—while supervision becomes fragmented and riskier.
Regulators like the SEC, FINRA, and the CFTC have made it
clear that all business-related communications must be captured, supervised,
and auditable, no matter the channel. Yet, many organizations struggle with
siloed monitoring approaches that slow down compliance efforts and leave
vulnerabilities unchecked.
The answer is a single, unified view of employee
communications in one system that captures everything. What I like to call a
Single Pane of Glass approach.
A Single Pane of Glass approach unifies communications
data from multiple channels into one real-time dashboard. It offers full
transparency, letting compliance teams monitor email, chat, social media, and
mobile in one place. This provides a clearer, more efficient way to oversee all
employee interactions and meet regulatory demands.
This unified approach helps compliance
teams:
- Provide real-time monitoring across
multiple channels. - Automatically flag noncompliant
language and behavior across all sources. - Streamline audits and reporting for regulatory
examinations. - Align compliance, IT,
and risk teams to work together with a shared source of truth.
A centralized system helps teams spot issues quickly, cut
down false positives, and respond better to risks. But a true Single Pane of
Glass isn’t a cluttered dashboard—if key insights are hard to find, the value
of a unified view is lost.
🔸SEC COLLECTS PRIVATE MESSAGES IN ESCALATED WHATSAPP PROBE
— *Walter Bloomberg (@DeItaone) September 25, 2023
Why Fragmented Monitoring Falls Short
Regulators have made it clear: poor supervision of
digital communications leads to hefty fines. Since 2022, banks like JPMorgan
and Citigroup have faced billions in penalties for employees using unauthorized
apps like WhatsApp. Fragmented systems made real-time tracking difficult, and
beyond fines, firms struggle daily with wasted time, delayed investigations,
and audit blind spots.
Here’s what’s at stake:
- Regulatory non-compliance: Disconnected
systems make it harder to capture, search, and audit all relevant
communications. - Operational inefficiencies: It’s not
uncommon for compliance teams to spend up to 12 hours a week navigating between
different monitoring systems, as reported by Smarsh. That kind of manual effort
adds up—and pulls focus away from higher-value tasks. - Exposures to fines and reputational damage: Missed
violations due to fragmented oversight can lead to financial penalties and
unwanted attention.
Without a unified system, firms are left reacting to
issues after they occur, often under intense scrutiny.
The Banking Market: Growth & Risk Due to Compliance in 2025
Read the full blog: https://t.co/Uhzf7TGS4I#BankingMarket #ComplianceRisk #FinancialGrowth #RegulatoryChallenges #Banking2025 #FintechRegulation #finance #fintech #FinancialIT
— Financial IT (@financialit_net) March 3, 2025
What to Look for in an Effective Unified Supervision
Platform
Not all Single Pane of Glass solutions are created equal.
To be effective, a platform needs to deliver more than just aggregation. It
should be purpose-built for capturing complex communications channels, flexible
enough to adapt, and easy to use across teams.
Key features to prioritize:
- Comprehensive Channel Coverage – Email,
instant messaging, social media, collaboration tools (Teams, Slack, Zoom), SMS,
and more. - Automated Surveillance – Automate
keyword tracking, sentiment analysis, and anomaly detection to proactively flag
risks and regulatory violations. - Audit & Reporting Tools – Easy access
to communication history in the event of regulatory requests and internal
reviews. - Scalability & Integration – A solution
that integrates with the existing compliance infrastructure and evolves with
regulatory developments.
Choosing a platform where you can leverage these
capabilities can improve efficiency, reduce costs, and enhance risk mitigation.
How to Start Implementing a Single Pane of Glass Strategy
Transitioning to a unified supervision approach requires
careful planning, but it’s worthwhile. With the right planning, this move will
deliver long-term value across compliance, risk, IT and overall business
performance.
Here’s how firms can get started:
1.
Assess Current Gaps – Identify
where compliance monitoring is fragmented, incomplete and where risks exist.
2.
Define Key Compliance Goals – Ensure
alignment with relevant requirements, from the SEC to FINRA, the FCA, ASIC etc,
depending on your location.
3.
Select the Right Technology Partner – Look for
platforms that integrate easily, offer strong customer support, and specialize
in regulated industries.
4.
Secure Cross-Functional Buy-In – Engage IT,
compliance, and risk teams to ensure a smooth rollout and long-term adoption.
5.
Monitor & Adapt – Continuously
refine supervision policies as regulations and communications trends evolve.
The Future of Communications Supervision is Unified
With tighter oversight on digital communications, now is
the time for compliance leaders to act. A Single Pane of Glass offers a more
efficient way to manage risk by unifying oversight. This shift allows teams to
focus on strategy, not just reacting, and helps future-proof compliance
efforts.
